Frequently Asked Questions • How secure is online payment? Tsikolia.com uses SSL encryption and secure identification protocols on its server. The purchase page URL begins with "https://," indicating a secure page. This HTTPS protocol is designed to protect against unauthorized access to your account or sensitive information. For credit or debit card payments, Tsikolia.com partners with JSC TBC Bank (TBC Bank) and Bank of Georgia (Bank of Georgia). This means that Tsikolia does not store or access your credit or debit card information directly, ensuring an added layer of security. • Which payment methods are accepted? You can pay with Visa, Mastercard, PayPal, or American Express (Amex). • How long does delivery take? For orders within Tbilisi and other regions of Georgia, delivery takes approximately 2 working days. For international orders, once the online transaction is confirmed, your package will be shipped via DHL courier within 10 working days, free of charge. Please note that international buyers are responsible for any customs duties applicable in their country. After DHL picks up the package, you’ll receive a tracking number to monitor your shipment's status on the DHL website. • How can I return an item? Items may be returned if they are undamaged, accompanied by all original parts and documents, and in their original condition both visually and functionally. Please note: Earrings cannot be returned. Prices displayed on our website include worldwide shipping and handling, but do not cover local taxes or fees. For customers in Russia: Shipping to Russia is temporarily unavailable. Important Information: Orders from high-risk countries (such as Nigeria, Ghana, Singapore, Gambia, and Indonesia) are not accepted. Tsikolia reserves the right to decline sales to any customer at its discretion.